Not resolved

I called Netgear after my cable service suggested my router might be an issue and suggested I call them. Little did I know that I would be transferred to a call center in India, trying to strong arm me into buying a "protection plan".

They insisted they had to take control of my computer to diagnose and that they needed a credit card in case I decided to purchase a support plan afterwards. Like a dummy I went along with it. TWO HOURS on the phone. After the "support" the guy turned into an argumentative salesman.

I refused to purchase the support plan, and told him in no uncertain terms that I was not authorizing any charges, but they charged my credit card anyway, once with a $1 fishing amount and then with $151.00. Now I've had to cancel the credit card, and I will NEVER purchase Netgear again.

Product or Service Mentioned: Netgear Technical Support.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Nov 14, 2017.
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