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I bought a new Netgear router today and tried to register it. While registering the router the site locked up my computer when I typed the password and could not erase or change it. I called Netgear's customer service and the person was not American and could not speak...
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#992247
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These guys are the most twatty *** idiots you will ever interact with. He refuses to just *** ANSWER MY QUESTION, asking for a ton of details about my device, where I live, etc. Avoid these products like the plague, the customer support is awful, if your product is...
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1.6
I didn't like
  • Horrid customer service
  • Technical support
  • Online guide is a joke
#990155
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Instead of taking the VMS3530 product out of the market, knowing it had many flaws and complaints, Netgear kept selling it in stores like Fry's. In addition instead of fixing the known issues, such as firmware leak, which is reducing the battery life, Netgear put in a...
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2.3
I didn't like
  • Did not like their lack of product discloser
#985401
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Short Review on May 12, 2016

Netgear
#846623
2.5
Details
Network works fine for mobile. But on my computer, it's disabled but still shows that the network has no problems.
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Product or Service Quality
Style and Design
Usability
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Netgear Router Review

Netgear
#816390
1.2
Details
Bought a router extender after it wouldn't hook up call tech support said they could fix in 5 minutes it I allowed excess to my computer 45 minutes later said my computer had been hacked couldn't fix my new router unless I gave them 100.00 buyer beware it's a scam do not give them excess fixed on my own after a little trouble shooting warning scam
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Netgear Router Review

Netgear
#798778
1.3
Details
I have had the same experience as everyone... After a year and a half my net gear router "stopped connecting" to my twc modem.... In order to have this "fixed" I would need to pay the exorbitant fees ($89 for 6mon) for added support. Nope.
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Customer service
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Other Product Review

Netgear
#775027
A customer representative by the name of YURY was rude and had a smart mouth she didn't help me with anything...and when i asked her for her id number she said it super fast so i wouldn't be able to write it down
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I am a computer professional (over 40 years) who has installed video, network and computer systems. I've worked with tech support at hundreds of companies. NEVER have I've encountered such inept support as that of Netgear. I purchased a 4 camera Arlo Pro system and one...
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2.3
#984808
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Wow, in 16 years of dealing with routers, modems, networking products and the company's that make them and are supposed to stand by them with customer service and technical support I can say I HAVE NEVER HAD SUCH A NEGATIVE EXPERIENCE than the one I received with...
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johnjohnson
johnjohnson

Spent $700 on a Nighthawk X10 R9000. Keeps dropping wi-fi and they refuse to replace. It is a known and common problem with this model. $700!!

johnjohnson
johnjohnson

Horrible company!

1.0
I didn't like
  • Horrid customer service
#971805
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Last night i received a n300 wifi extender from Netgear. I called your TERRIBLE CUSTOMER SUPPORT when it would not link with my router. Estimated wait time was 14 minutes, I waited for 38 minutes before speaking to a human. When Phillipe failed to diagnose the issue...
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#970644
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Bought new Netgear AC1750 dual bacd router 26 Nov 16. Installed it morning 27 Nov, it worked until about 4PM then stopped. Call tech support at 1-800-280-0640, was told I would get a call back. Got call told "David" problem. He was from India and difficult to...
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I didn't like
  • Poor product and no support without a price tag
#962865
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On August 30th, 2016, I bought a Netgear R6400 at St. Cloud, MN for $139.99 plus a $10 tax. Now on November 18th, just 3 months after, my router stopped working. I called customer service, gave them all the information, they checked it and asked, "is this a software...
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h.kitchener
h.kitchener

Netgear is not the most reliable brand. Do some research online but look into Linksys or Asus brands.

#958211
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Yesterday i had a problem with net gear router. The model was (WNDR4500v3). I had to turn it off for 10 minutes and when was back on i came kinda crazy. Somehow the configuration changed and it was blocking mos websites on my wireless devices. So i contacted costumer...
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1.8
I liked
  • Product when it works
I didn't like
  • Poor costumer services
#956123
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Netgear - HORRIBLE CUSTOMER SERVICE - CANNOT UNDERSTAND AGENT - OVER 2 HOURS ON HOLD - CALL WENT TO INDIA
BUYER BEWARE-I have been on hold for over 2 hours (see screenshot below) on the Netgear Support line 888-638-4327. I have been waiting for a replacement router for 9 days since they said my router is faulty. A service rep that I can barley understand in India said I...
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I didn't like
  • Customer service
  • Lousy attitude
#945196
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