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I called Netgear after my cable service suggested my router might be an issue and suggested I call them. Little did I know that I would be transferred to a call center in India, trying to strong arm me into buying a "protection plan". They insisted they had to take...
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#1131150
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Recently changed my modem with my isp provider. The provider did not tell me that only one connection on the back of the modem will work. I had my comp hooked up to 1 connection and my netgear router to another. I could not get the netgear router to connect to wifi...
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1.3
I didn't like
  • Tries to charge to change settings
#1130742
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Bought WiFi High Speed DSL AC1600 Model D6400 on 6/5/17. It died 11/9/17. Waaaay too hard to find warranty info on their website! Length of warranty?? Who knows. Can't get a phone number from their website either. Had to do google search to find a phone number for...
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1.0
I didn't like
  • Website
  • Warranty
  • No phone number
#1130154
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Terrible product. 2 out of 3 cameras went bad after a week. Rcv'd 2 replacements then 1 of them went bad. Difficult to reach good customer service or tech support. I have spent hrs. on phone, chat and re-installation. Calling the CA. tech support no. only gets me to...
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1.6
I didn't like
  • Product quality or service
  • Offshore support
#1128377
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No concern, results, and, of all things support disconnected when they unable to achieve expected results. Support didn't seem to know what to do when ask a question. Five days attempting to work with a product for which the purchase was made to offer solutions for...
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1.0
I liked
  • Very un-productive
#1126688
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I have tried calling re help with my router extender. I was on hold for appr 30 minutes, then was disconnected. I registered for their site, was able to post a question and get a reply (unfortunately didn't work), but when I went back to the Community, it wanted me to...
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3.0
I didn't like
  • That i cant get in touch with anyone to answer my questions
#1121384
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Netgear - Arlo batteries

Netgear - Arlo batteries
Battery doesn’t last long, Had TENERGY battery charger that shorted out. Bought another 8 Batteries and charger. Again doesn’t last long maybe 2 months?? Don’t know if it’s arlos problem or TENERGY. Just not happy.
2.2
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Woodland Park, New Jersey
#1121266
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I'm on my second C6300, the first one began dropping WiFi about six months ago and was replaced. Now the replacement unit is doing the same thing. I've diligently looked for a solution on the Internet, but Netgear offers nothing--not even a response to these issues...
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2.3
I liked
  • Pro
  • Product when it works
I didn't like
  • Horrid customer service
#1115310
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They are terrible. They give you 6 months of free customer support (Which you never need to use because nothing ever goes wrong in the first 6 months) after the 6 months trial you have to pay $89 dollars if you want customer support for another 6 months!!!! That is...
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1.0
#1110625
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Do Not Buy Netgear products! I have the same issue, went through three different "support" persons, got case numbers. The second person told me to call back after my last attempt to flash the firmware. If it failed, they would replace the unit. It failed, I called...
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Anonymous
Smitty

Stop calling and start writing.Uniface demand letter , polite and informative. State clearly the place of purchase, price paid, nature of the issues, remedies attempted to thi...

1.4
I didn't like
  • Because you refuse to stand behind one of your products
#1101577
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