filters
state:
Show
city:
Show
product:
Show
They are terrible. They give you 6 months of free customer support (Which you never need to use because nothing ever goes wrong in the first 6 months) after the 6 months trial you have to pay $89 dollars if you want customer support for another 6 months!!!! That is...
Read more
1.0
#1110625
Reply to reviews

Do Not Buy Netgear products! I have the same issue, went through three different "support" persons, got case numbers. The second person told me to call back after my last attempt to flash the firmware. If it failed, they would replace the unit. It failed, I called...
Read more
Anonymous
Smitty

Stop calling and start writing.Uniface demand letter , polite and informative. State clearly the place of purchase, price paid, nature of the issues, remedies attempted to thi...

1.4
I didn't like
  • Because you refuse to stand behind one of your products
#1101577
Reply to reviews
Bought new router R6400 AC1750 had question about Guest Wireless Network. Called tech support 3 times jumped through many hoops finally got put on hold, told tech would be on shortly then message comes on that it will be a 45 to 60 minute wait. Then disconnected. Never...
Read more
#1085257
Reply to reviews

My son gave me an old router that was used at his job. I called Netgear for support. The woman helping said that I would have to pay for support since the two year support clause had expired. First she said it would cost $250. I said no. Then she said $180. I said no....
Read more
Anonymous
Anonymous

Netgear service is a scam

#1078931
Reply to reviews
I had a bad experience yesterday with Netgear customer support. I was trying to replace a rented Comcast cable modem with an Arris cable modem that I purchased. The Arris cable modem did not work with my Netgear wireless router, so I called Netgear for support. After a...
Read more
1.0
I didn't like
  • Tries to charge to change settings
#1078463
Reply to reviews
Show

Netgear - Technical Support Review

Thier customer service is aweful. No product support for their high end routers after 90 day....that is BS! Dont wast you money on this f'd up company!
#1078057
Reply to reviews
Netgear - Cant seem to get level 2 agent on phone for an RMA authorization
R8500 nighthawk x8 router is defective, 5.5 months old. Can get level 1 agent on phone but no one can get this mysterious level2 technician to authorize an RMA so I can get repaired or exchange. On hold since 0955am, now 1:05 pm. Told by level 1 agent it is registered...
Read more
johnjohnson
johnjohnson

Neither could I!

1.9
I didn't like
  • Website makes you hunt for warranty info
  • Best buy washes hands after 15 days
  • Unable to get level 2 tech to answer phone
#1071597
Reply to reviews
Worked fine out of the box for a couple of months. Suddenly, a weird "pink haze" appeared on one camera located in front of my house. It started periodically, lasting maybe an hour or two. Eventually the pink haze didn't go away, so I figured the camera was bad. I went...
Read more
2.2
I liked
  • I liked the product when it worked
I didn't like
  • Poor costumer services
  • Customer service-tech support is foreign hard to understand
  • Trouble with english
#1045038
Reply to reviews
to swindle customers into purchasing PC virus protection scams for 3 year 299.99, 5 year 349.99, lifetime 449.99 special care They compromise your PC, laptops and other devices by INTERCEPTING phone calls to Netgear's tech support, and worst part is allowed by Netgear!...
Read more
Anonymous
Anonymous

The exact same thing when I called to reset my router password. Plus, they kept trying to overcome my negative response.

#1034528
Reply to reviews
Show

Netgear Technical Support Review

I just bought my netgear try get it running in the touch of techical supports wants to charge me for it I will never buy Netgear again I have Alero cameras and a modem from them and I'm taking everything back I will never use them for anything. .. to anyone that wants to buy Netgear I suggest use anyone else but them
1.0
Details
Style and Design
#1034221
Reply to reviews