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On August 30th, 2016, I bought a Netgear R6400 at St. Cloud, MN for $139.99 plus a $10 tax. Now on November 18th, just 3 months after, my router stopped working. I called customer service, gave them all the information, they checked it and asked, "is this a software...
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h.kitchener
h.kitchener

Netgear is not the most reliable brand. Do some research online but look into Linksys or Asus brands.

#958211
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Yesterday i had a problem with net gear router. The model was (WNDR4500v3). I had to turn it off for 10 minutes and when was back on i came kinda crazy. Somehow the configuration changed and it was blocking mos websites on my wireless devices. So i contacted costumer...
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1.8
I liked
  • Product when it works
I didn't like
  • Poor costumer services
#956123
Reply to reviews
Netgear - HORRIBLE CUSTOMER SERVICE - CANNOT UNDERSTAND AGENT - OVER 2 HOURS ON HOLD - CALL WENT TO INDIA
BUYER BEWARE-I have been on hold for over 2 hours (see screenshot below) on the Netgear Support line 888-638-4327. I have been waiting for a replacement router for 9 days since they said my router is faulty. A service rep that I can barley understand in India said I...
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I didn't like
  • Lousy attitude
  • Customer service
#945196
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Netgear Router Review

Netgear
#816390
1.2
Details
Bought a router extender after it wouldn't hook up call tech support said they could fix in 5 minutes it I allowed excess to my computer 45 minutes later said my computer had been hacked couldn't fix my new router unless I gave them 100.00 buyer beware it's a scam do not give them excess fixed on my own after a little trouble shooting warning scam
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Netgear Router Review

Netgear
#798778
1.3
Details
I have had the same experience as everyone... After a year and a half my net gear router "stopped connecting" to my twc modem.... In order to have this "fixed" I would need to pay the exorbitant fees ($89 for 6mon) for added support. Nope.
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Customer service
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Other Product Review

Netgear
#775027
A customer representative by the name of YURY was rude and had a smart mouth she didn't help me with anything...and when i asked her for her id number she said it super fast so i wouldn't be able to write it down
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Netgear Router Review

Netgear
#754926
Sir i have netgear n150 model I block youtube site by this router for laptop and all attached mobile But in advance feature block site is not work properly Please help me for block youtube site
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Netgear - Figures, It breaks as soon as warranty is invalid! No Help Unless Paid For!
Same thing happened to us, just now. Called Netgear (it's been about a month or two out of warranty, NEVER had any issues with it, until now). They said it would cost me $89 in order to have them even help me with it or assist me in any type of problem solving. Only...
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Anonymous
Anonymous

The same exact thing just happened to me.

1.6
#928393
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On January 23, 2016 I purchased the NETGEAR AC1750 Smart WiFi Router For $137.79 at the West Des Moines Best Buy. On August 27, 2016 I lost my wireless connection. No storms, no power outages, the service just quit. After trying a few things on my own I called my...
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Anonymous
Anonymous

I had the same experience with my Netgear router. They wanted $89 for 6 months of "service " to fix my my router that suddenly quit just after a previous service contract expi...

1.0
#908788
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I called today to request for a simple task. I needed help reseting my password. Their statement was my products technical service has expired so they will not help me. I don't understand how I am supposed to be satisfied if I can't use the router that I payed for. I...
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h.kitchener
h.kitchener

You could try contacting your new boy PM for help. Or, just get rid of the Netgear router and buy another brand, tho I really doubt any of them have anything resembling good c...

1.0
I didn't like
  • Tech support or customer service
  • Customer service
  • Time after time
#905865
Reply to reviews
I purchased 2 net gear routers in 2014. In 2016 -all of a sudden - Both routers stopped working. When I called net gear support they said I need to pay $129 and it will start working again when I hang up. Being that both routers stopped at exactly the same time, it...
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1.9
#901531
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Unfortunately i purchased router of netgear brand, it stopped working under warranted period . when contacted their service center they gave number of customer center my nephew called them and tells their name and phone number also advised to sent e copy of bill....
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#901517
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Had a Netgear device that failed because it lacked security. He said he couldn't fix my issue without the purcahse of the GEARHEAD pkg. Purchased a Gearhead pkg for 139.99 and it failed again in less than 30 days. This time frying my router. When I finally, after over...
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#899423
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I purchased a Netgear AC750 Extender just yesterday. I paid about $79.97 plus tax for it. Like everyone else, when I got home, I could not get it to work. I called Netgear and after about an hour I finally got to speak with a "Technician" (I use that word lightly.) His...
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1.0
#894837
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