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Netgear - Cant seem to get level 2 agent on phone for an RMA authorization
R8500 nighthawk x8 router is defective, 5.5 months old. Can get level 1 agent on phone but no one can get this mysterious level2 technician to authorize an RMA so I can get repaired or exchange. On hold since 0955am, now 1:05 pm. Told by level 1 agent it is registered...
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johnjohnson
johnjohnson

Neither could I!

1.9
I didn't like
  • Best buy washes hands after 15 days
  • Unable to get level 2 tech to answer phone
  • Website makes you hunt for warranty info
#1071597
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Worked fine out of the box for a couple of months. Suddenly, a weird "pink haze" appeared on one camera located in front of my house. It started periodically, lasting maybe an hour or two. Eventually the pink haze didn't go away, so I figured the camera was bad. I went...
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2.2
I liked
  • I liked the product when it worked
I didn't like
  • Trouble with english
  • Customer service-tech support is foreign hard to understand
  • Poor costumer services
#1045038
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to swindle customers into purchasing PC virus protection scams for 3 year 299.99, 5 year 349.99, lifetime 449.99 special care They compromise your PC, laptops and other devices by INTERCEPTING phone calls to Netgear's tech support, and worst part is allowed by Netgear!...
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Anonymous
Anonymous

The exact same thing when I called to reset my router password. Plus, they kept trying to overcome my negative response.

#1034528
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Netgear Technical Support Review

I just bought my netgear try get it running in the touch of techical supports wants to charge me for it I will never buy Netgear again I have Alero cameras and a modem from them and I'm taking everything back I will never use them for anything. .. to anyone that wants to buy Netgear I suggest use anyone else but them
1.0
Details
Style and Design
#1034221
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As other reviewers have said Netgear support sucks. Century Link was upgrading internet service in my neighborhood. They mailed me a modem/router but said my less than one year old Netgear one would work. I was unable to connect to internet after upgrade. Century Link...
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#1020929
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Here's how it works: 1. Your wifi router/modem stops working 2. You call your cable provider to troubleshoot 3. The cable provider tells you all is working fine on their end. You are directed to call Netgear to have them "troubleshoot" the router. 4. You call Netgear....
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I didn't like
  • Support
#1006885
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I will not buy another Net Gear item either. I have a Net Gear router and bought a Net Gear extender. I could not install the extender according to the direction, on my own, and called them. (I know I got a rep in India.) He helped me install it and told me I needed a...
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Anonymous
Rahredondo

The same thing happened to me. Very friendly tech, but used scare tactics and proposed additional cleanup for a price. I just called for help with router extender. I too will ...

#1006565
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the tech support people i tell you, they are ***. I payed 99 dollars for a service I don't need. my router stopped working when I plugged in a tablet into it in order to download a driver. So to try and get my system up and running I plugged my all in one desktop into...
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#992977
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I bought a new Netgear router today and tried to register it. While registering the router the site locked up my computer when I typed the password and could not erase or change it. I called Netgear's customer service and the person was not American and could not speak...
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#992247
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These guys are the most twatty *** idiots you will ever interact with. He refuses to just *** ANSWER MY QUESTION, asking for a ton of details about my device, where I live, etc. Avoid these products like the plague, the customer support is awful, if your product is...
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1.6
I didn't like
  • Horrid customer service
  • Customer service
  • Technical support
#990155
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