Netgear Reviews and Complaints
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What was your experience with Netgear?
Customers don't like
- Customer service
- Tech support
- Technical support
Customers like
- Product when it works
- I liked the product when it worked
- Very un-productive
Netgear - Router
Don’t buy any thing from Netgear I bought the brad new Netgear Nigthawk X6 R 8000 I paid lot of money and is not sending the signal it should send the rebs didn’t help I will not buy any Netgear product any more and I will let everyone knows about this I don’t think Netgear care because the have 1 stare Review all over the website people don’t buy any Netgear product
If you buy this make sure you call them within 10 days for a refund if you are unhappy. I called after 13 days and they couldn't do anything. Support is been unsatisfactory, time consuming with no resolution. After multiple calls over the 13 days and approximately 6...
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I didn't like
- Very unhappy with support and support service for a fee
Netgear - Very disappointed
Purchased the Arlo system with 4 cameras. At first everything worked ok. Suddenly the cameras were always offline and we were replacing the batteries within days of putting in new ones. The cameras even say the batteries need replacing when we just inserted new ones. We are so very disappointed in the performance of the Arlo cameras and out of well over $300
Product
I have had a Netgear router for a few years and it's been working fine. I recently looked at the Genie app, which is Netgear's official app for router settings, to check on something because an AirPlay speaker I own was having issues and the technical support from the...
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I bought a basic WiFi Range Extender from Netgear. Their instructions to connect to my computer were wrong from the start. There was NO "Startup Button" on which to "click" (page 8 of instructions) from their website listed. There was NO phone number or web chat so I...
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Product
I have a less than 1 year old Netgear router that the power supply died on. They only give 'free' customer support the first 3 months you own the product. If something happens after that you have to pay for email, phone or chat support. So their warranty is really only...
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Product
I liked
- I liked the product when it worked
I didn't like
- Warranty
I spent over $1300 on Arlo Pro and Q cameras after their marketing and advertisement suggested Cloud Capabilities and the way they lay out their products also suggests that the cameras all operate under the same system. Came home and attempted to setup the system and...
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Product
I didn't like
- Lack of compatibility
- False advertising
I called Netgear after my cable service suggested my router might be an issue and suggested I call them. Little did I know that I would be transferred to a call center in India, trying to strong arm me into buying a "protection plan". They insisted they had to take...
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Product
Recently changed my modem with my isp provider. The provider did not tell me that only one connection on the back of the modem will work. I had my comp hooked up to 1 connection and my netgear router to another. I could not get the netgear router to connect to wifi...
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Product
I didn't like
- Tries to charge to change settings
Similar to Netgear
Bought WiFi High Speed DSL AC1600 Model D6400 on 6/5/17. It died 11/9/17. Waaaay too hard to find warranty info on their website! Length of warranty?? Who knows. Can't get a phone number from their website either. Had to do google search to find a phone number for...
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