Netgear Reviews and Complaints
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What was your experience with Netgear?
Customers don't like
- Customer service
- Tech support
- Technical support
Customers like
- Product when it works
- I liked the product when it worked
- Very un-productive
I was having trouble connecting my new Orbi system to a Comcast modem and was on a phone call with a Netgear tech support guy. We'd been working on the problem for maybe 1.5 hours, 10pm rolled around, we were right in the middle of doing some troubleshooting, (my...
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purchased a Netgear ori router with satellite – satellite Going out intermittently – when on Netgear community and tried to download firmware – failed multiple times – then, to top it off – I spent four hours on the phone and never got to the right department – the...
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I didn't like
- Tec support
- Customer service
- Product quality or service
Purchased a service and then decided to cancel within the allotted time. The number is a group of scam artists in India. They used the same excuse, said they would credit and did not, said they would send an email and did not and when you call back to complain they...
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Netgear - More offline than online
Very unreliable system - more offline than online. EVERYDAY have to get on ladder reset cameras and OFFLINE next day again!!!!! What a joke!
My previous router, a Linksys E4200, was purchased in March 2013. After 2-3 years, my ISP provider recommends replacing the router. In my case, it was becoming a daily occurrence to reboot the router. In researching routers available with moderate pricing and...
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Netgear - Router
Don’t buy any thing from Netgear I bought the brad new Netgear Nigthawk X6 R 8000 I paid lot of money and is not sending the signal it should send the rebs didn’t help I will not buy any Netgear product any more and I will let everyone knows about this I don’t think Netgear care because the have 1 stare Review all over the website people don’t buy any Netgear product
If you buy this make sure you call them within 10 days for a refund if you are unhappy. I called after 13 days and they couldn't do anything. Support is been unsatisfactory, time consuming with no resolution. After multiple calls over the 13 days and approximately 6...
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I didn't like
- Very unhappy with support and support service for a fee
Netgear - Very disappointed
Purchased the Arlo system with 4 cameras. At first everything worked ok. Suddenly the cameras were always offline and we were replacing the batteries within days of putting in new ones. The cameras even say the batteries need replacing when we just inserted new ones. We are so very disappointed in the performance of the Arlo cameras and out of well over $300
Product
I have had a Netgear router for a few years and it's been working fine. I recently looked at the Genie app, which is Netgear's official app for router settings, to check on something because an AirPlay speaker I own was having issues and the technical support from the...
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I bought a basic WiFi Range Extender from Netgear. Their instructions to connect to my computer were wrong from the start. There was NO "Startup Button" on which to "click" (page 8 of instructions) from their website listed. There was NO phone number or web chat so I...
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Product