Netgear
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Netgear Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netgear has 1.6 star rating based on 313 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Netgear to a friend or colleague.
- Rating Distribution
Pros: I liked the product when it worked, Product worked well for a short time, No pros.
Cons: Customer service, Tech support, Technical support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netgear has 1.6 star rating based on 313 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Netgear to a friend or colleague.
- Rating Distribution
Pros: I liked the product when it worked, Product worked well for a short time, No pros.
Cons: Customer service, Tech support, Technical support.Recent recommendations regarding this business are as follows: "NEVER PURCHASE THIS PRODUCT OR EVEN ATTEMPT TO CONTACT THEIR CUSTOMER SUPPORT OR ELSE IT WILL COST YOU A PRETTY PENNY.", "netgear is ***", "Forgot about getting any help", "NEVER BUY NETGEAR", "Not recommended".
Most users want Netgear to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Netgear Reviews
"Need to purchase a new power supply"
On my Netgear Nighthawk R7000 the power indicator appears amber. I have gone through the online troubleshooting and at the end it says that my power supply has...
"Stole My Money"
I placed an order from the Netgear site for a mobile hotspot device. I got a confirmation email saying my order was processed, then 1 minute later got another...
Chicago, Illinois
Stole My Money
User's recommendation: STAY AWAY FROM NETGEAR
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer support
I was having slow connectivity issues on my pc due to a damaged ethernet cable. i had recently changed it out so i took that into account when i started complaining, thinking it could be a firewall issue since i had the exact same issue 2 months prior.
(couldnt find out the root cause as i reset my modem and router and that seemed to solve the issue as well as change the cable) Called netgear and they charged me $160 to diagnose my issue and fix it with what im assuming is a fake return policy as they have many workarounds so they can at least take fee's out of the money they return. The guy who was handling my situation's most helpful contribution to resolving it was changing the channels on my router and running speed tests. Apart from that he kept blaming my isp to the point where he was even recommending me new isp's saying my issues where all on them (which they werent) so anyway i went down a loophole of contacting both sides and them shifting the blame so i was left to figure it out on my own. turns out it was a damaged ethernet cable which i swapped out and fixed my issue.
After this i reached back out to netgear to get a refund. On my router logs it kept saying there was a dos attack which i thought actually meant something (it did not) basically those "dos attacks" are 99% false positives and will pop up from websites like facebook and youtube. I brought that up to the technician who was handling my situation and he was very dodgy and deflected every single time i asked him about that which later lead me to believe he knew and didnt want to tell me because he thought i was too stupid to figure it out on my own. Moving on i got on the phone with netgear about my refund and the guy on the other end starts telling me about some technician charge of $80 that they're going to take out of the total.
Im quite frustrated at this point because it doesnt make any sense to me.
The guy on the phone is telling me that they upgraded my firewall and cleaned up my network, claiming that i was recieving slow speeds which i wasnt as i had run multiple speed tests wirelessly and those devices got the speeds they were supposed to. Now im left with an $80 loss and wish i could give this review less than a 1 star.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Service and Defective Products
So I purchased a Orbi back in November not even 5 months later it stopped working, I cant return it where i purchased it from due to store 90 day period. So I called Netgear customer support unaware that this company makes you buy a contract to get customer support.
You have to pay to even text them online, not only that they make you pay for your own shipping if their product is defective you're responsible to ship it to them..
The customer service agent made me download old firmware for my orbi and now it doesn't work or show up at all. I was so frustrated with the lack of help this company was giving me I purchased another company product.
I WILL NEVER PURCHASE ANOTHER NETGEAR PRODUCT AND NEITHER SHOULD YOU BEWARE FUTURE BUYERS.
- Worked great the the beginning
- Longevity of the products is questionable
- Customer support must have a contract in order to get any support
Preferred solution: Full refund
User's recommendation: NEVER PURCHASE THIS PRODUCT OR EVEN ATTEMPT TO CONTACT THEIR CUSTOMER SUPPORT OR ELSE IT WILL COST YOU A PRETTY PENNY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad product with worse support
Preferred solution: Full refund
Walnut Cove, North Carolina
Robbed me
User's recommendation: Never have anything to do with this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rude technical support
Changing companies, had a very nice customer support agent on the latest round, but still unresolved. Don't think they really care their product doesn't meet the standards that they state on their packaging
Adding $600 to original value of modem to cover 30months of being charged for 1gb service that I didnt receive due to faulty netgear modem router originally worth $200. For a total of $800
They are currently saying that number I called waz not an official netgear customer support, but the pulled up my information from my serial # on back of the router. They could have only gotten that information from netgear registration
Currently speaking with someone from netgear on messenger. We will see what comes of it
- Everything else
Preferred solution: It was improperly set from factory, need replacement or assistance getting set correctly
User's recommendation: Arris makes a better modem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Can't sign in with netgear
User's recommendation: Forgot about getting any help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NEATGEAR SUCKS
- No pros
- Every thing sucks from netgear
Preferred solution: Full refund
User's recommendation: NEVER BUY NETGEAR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Feature not working
Preferred solution: I want them to fix my anywhere access
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint James, New York
Unable to speak to technical support
Santa Clara, California
Never share credit card data on netgear sites
User's recommendation: netgear is ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bay City, Texas
No answer fro Seeking Alpha
User's recommendation: The fee for Seeking Alpha is high and the customer service is at best lousy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You have got to be kidding
I was appreciative of Pissed Consumer letting me know that Netgear was not responsive, but I doubt I'll ever buy another Netgear product.
Pissed Consumer informed me that Netgear chose not to do anything or respond to my concerns, which makes sense since they don't seem to bother or care about their customers.
- Customer service
Preferred solution: A call assisting me with updating firmware and other questions I had with this app and product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have a problem loosing my interest. The I get my internet from said to check the router. Do your company have a way to check if. I usually disconnect and reconnect and it reset but later I’ll loose
Preferred solution: Check my router operation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Technical support
Preferred solution: Technical support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to purchase a new power supply
Preferred solution: Information
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