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If you buy this make sure you call them within 10 days for a refund if you are unhappy. I called after 13 days and they couldn't do anything. Support is been unsatisfactory, time consuming with no resolution. After multiple calls over the 13 days and approximately 6...
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1.0
I didn't like
  • Very unhappy with support and support service for a fee
#1187576
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Netgear - Very disappointed

Purchased the Arlo system with 4 cameras. At first everything worked ok. Suddenly the cameras were always offline and we were replacing the batteries within days of putting in new ones. The cameras even say the batteries need replacing when we just inserted new ones. We are so very disappointed in the performance of the Arlo cameras and out of well over $300
#1182708
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I have had a Netgear router for a few years and it's been working fine. I recently looked at the Genie app, which is Netgear's official app for router settings, to check on something because an AirPlay speaker I own was having issues and the technical support from the...
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1.1
I didn't like
  • Tec support
  • Customer service
#1182444
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I bought a basic WiFi Range Extender from Netgear. Their instructions to connect to my computer were wrong from the start. There was NO "Startup Button" on which to "click" (page 8 of instructions) from their website listed. There was NO phone number or web chat so I...
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#1173936
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I have a less than 1 year old Netgear router that the power supply died on. They only give 'free' customer support the first 3 months you own the product. If something happens after that you have to pay for email, phone or chat support. So their warranty is really only...
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3.0
I liked
  • I liked the product when it worked
I didn't like
  • Warranty
#1172266
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Netgear - Arlo cameras are NOT true Cloud Compatible and do not work together
Netgear - Arlo cameras are NOT true Cloud Compatible and do not work together
I spent over $1300 on Arlo Pro and Q cameras after their marketing and advertisement suggested Cloud Capabilities and the way they lay out their products also suggests that the cameras all operate under the same system. Came home and attempted to setup the system and...
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1.7
I didn't like
  • False advertising
  • Lack of compatibility
#1147777
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I called Netgear after my cable service suggested my router might be an issue and suggested I call them. Little did I know that I would be transferred to a call center in India, trying to strong arm me into buying a "protection plan". They insisted they had to take...
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#1131150
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Recently changed my modem with my isp provider. The provider did not tell me that only one connection on the back of the modem will work. I had my comp hooked up to 1 connection and my netgear router to another. I could not get the netgear router to connect to wifi...
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1.3
I didn't like
  • Tries to charge to change settings
#1130742
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Bought WiFi High Speed DSL AC1600 Model D6400 on 6/5/17. It died 11/9/17. Waaaay too hard to find warranty info on their website! Length of warranty?? Who knows. Can't get a phone number from their website either. Had to do google search to find a phone number for...
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1.0
I didn't like
  • No phone number
  • Warranty
  • Website
#1130154
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Terrible product. 2 out of 3 cameras went bad after a week. Rcv'd 2 replacements then 1 of them went bad. Difficult to reach good customer service or tech support. I have spent hrs. on phone, chat and re-installation. Calling the CA. tech support no. only gets me to...
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1.6
I didn't like
  • Offshore support
  • Product quality or service
#1128377
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