San Diego, California
0 comments
100% full Not resolved

BUYER BEWARE-I have been on hold for over 2 hours (see screenshot below) on the Netgear Support line 888-638-4327.I have been waiting for a replacement router for 9 days since they said my router is faulty.

Related: Netgear support is NO SUPPORT

A service rep that I can barley understand in India said I have to send my faulty router back at MY expense before they will send me a replacement router. This was never mentioned in my original call. It will take at least another week at best and I am now over my usage on my Verizon cell phone and paying extra fees due to no wi-fi in my home.

I asked for someone that spoke English and a Manager and I continue to hold for over 2 hours.WTF, I will never use Netgear products again.

Review about: Netgear Technical Support Sucks.

I didn't like: Customer service, Lousy attitude.

Review #945196 is a subjective opinion of a user.

PRODUCT OR SERVICE Netgear Technical Support
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Deliver product or service ordered

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