Netgear - HORRIBLE CUSTOMER SERVICE - CANNOT UNDERSTAND AGENT - OVER 2 HOURS ON HOLD - CALL WENT TO INDIA
BUYER BEWARE-I have been on hold for over 2 hours (see screenshot below) on the Netgear Support line 888-638-4327.I have been waiting for a replacement router for 9 days since they said my router is faulty.
A service rep that I can barley understand in India said I have to send my faulty router back at MY expense before they will send me a replacement router. This was never mentioned in my original call. It will take at least another week at best and I am now over my usage on my Verizon cell phone and paying extra fees due to no wi-fi in my home.
I asked for someone that spoke English and a Manager and I continue to hold for over 2 hours.WTF, I will never use Netgear products again.
Review about: Netgear Technical Support.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service, Lousy attitude.