Netgear - HORRIBLE CUSTOMER SERVICE - CANNOT UNDERSTAND AGENT - OVER 2 HOURS ON HOLD - CALL WENT TO INDIA

5 of 98 Netgear reviews

BUYER BEWARE-I have been on hold for over 2 hours (see screenshot below) on the Netgear Support line 888-638-4327.I have been waiting for a replacement router for 9 days since they said my router is faulty.

A service rep that I can barley understand in India said I have to send my faulty router back at MY expense before they will send me a replacement router. This was never mentioned in my original call. It will take at least another week at best and I am now over my usage on my Verizon cell phone and paying extra fees due to no wi-fi in my home.

I asked for someone that spoke English and a Manager and I continue to hold for over 2 hours.WTF, I will never use Netgear products again.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Lousy attitude

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
$100
Product or service
Netgear Technical Support Sucks
Review category
Gadgets and Accessories
review #945196

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