I will not buy another Net Gear item either. I have a Net Gear router and bought a Net Gear extender.
I could not install the extender according to the direction, on my own, and called them. (I know I got a rep in India.) He helped me install it and told me I needed a firewall (I have a firewall with Norton.) I already have a service plan with Net Gear which I should never have bought. I bought it when my newer router wouldn't work. Anyway, he said the cost for their firewall was $89 for 6 months and then higher prices for more years.
I told him no. He was upsetting to me in telling me my computer was probably infected. After I hung up I ran Windows' Malware Removal Tool.
I did a full scan and it came back with NO ISSUES. I won't buy Net Gear again.
Reason of review: Problems with payment.