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I will not buy another Net Gear item either. I have a Net Gear router and bought a Net Gear extender.

I could not install the extender according to the direction, on my own, and called them. (I know I got a rep in India.) He helped me install it and told me I needed a firewall (I have a firewall with Norton.) I already have a service plan with Net Gear which I should never have bought. I bought it when my newer router wouldn't work. Anyway, he said the cost for their firewall was $89 for 6 months and then higher prices for more years.

I told him no. He was upsetting to me in telling me my computer was probably infected. After I hung up I ran Windows' Malware Removal Tool.

I did a full scan and it came back with NO ISSUES. I won't buy Net Gear again.

Reason of review: Problems with payment.

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Palos Verdes Peninsula, California, United States #1321484

The same thing happened to me. Very friendly tech, but used scare tactics and proposed additional cleanup for a price.

I just called for help with router extender. I too will not buy Netgear products in the future.

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