They are terrible. They give you 6 months of free customer support (Which you never need to use because nothing ever goes wrong in the first 6 months) after the 6 months trial you have to pay $89 dollars if you want customer support for another 6 months!!!!
That is correct you have to pay money for their customer support. They are a joke of a company. Forget putting the customer first they put you dead last. When I called in they would not help me because my 6 months of free customer service was up.
They finally agreed to send me an email of how to fix the problem which took me literally 30 min to figure out on my own. THEY WERE GOING TO CHARGE ME $89 DOLLARS TO FIX SOMETHING THAT SIMPLE.
They are crooks and I would never use them again. If you are looking into buying from them please save yourself the headache and look into another business.
Review about: Netgear Technical Support.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.