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No concern, results, and, of all things support disconnected when they unable to achieve expected results. Support didn't seem to know what to do when ask a question. Five days attempting to work with a product for which the purchase was made to offer solutions for...
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1.0
I liked
  • Very un-productive
#1126688
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I have tried calling re help with my router extender. I was on hold for appr 30 minutes, then was disconnected. I registered for their site, was able to post a question and get a reply (unfortunately didn't work), but when I went back to the Community, it wanted me to...
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3.0
I didn't like
  • That i cant get in touch with anyone to answer my questions
#1121384
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Netgear - Arlo batteries

Netgear - Arlo batteries
Battery doesn’t last long, Had TENERGY battery charger that shorted out. Bought another 8 Batteries and charger. Again doesn’t last long maybe 2 months?? Don’t know if it’s arlos problem or TENERGY. Just not happy.
2.2
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Woodland Park, New Jersey
#1121266
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I'm on my second C6300, the first one began dropping WiFi about six months ago and was replaced. Now the replacement unit is doing the same thing. I've diligently looked for a solution on the Internet, but Netgear offers nothing--not even a response to these issues...
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2.3
I liked
  • Pro
  • Product when it works
I didn't like
  • Horrid customer service
#1115310
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They are terrible. They give you 6 months of free customer support (Which you never need to use because nothing ever goes wrong in the first 6 months) after the 6 months trial you have to pay $89 dollars if you want customer support for another 6 months!!!! That is...
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1.0
#1110625
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Do Not Buy Netgear products! I have the same issue, went through three different "support" persons, got case numbers. The second person told me to call back after my last attempt to flash the firmware. If it failed, they would replace the unit. It failed, I called...
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Anonymous
Smitty

Stop calling and start writing.Uniface demand letter , polite and informative. State clearly the place of purchase, price paid, nature of the issues, remedies attempted to thi...

1.4
I didn't like
  • Because you refuse to stand behind one of your products
#1101577
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Bought new router R6400 AC1750 had question about Guest Wireless Network. Called tech support 3 times jumped through many hoops finally got put on hold, told tech would be on shortly then message comes on that it will be a 45 to 60 minute wait. Then disconnected. Never...
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#1085257
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My son gave me an old router that was used at his job. I called Netgear for support. The woman helping said that I would have to pay for support since the two year support clause had expired. First she said it would cost $250. I said no. Then she said $180. I said no....
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Anonymous
Anonymous

Netgear service is a scam

#1078931
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I had a bad experience yesterday with Netgear customer support. I was trying to replace a rented Comcast cable modem with an Arris cable modem that I purchased. The Arris cable modem did not work with my Netgear wireless router, so I called Netgear for support. After a...
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1.0
I didn't like
  • Tries to charge to change settings
#1078463
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Netgear - Technical Support Review

Thier customer service is aweful. No product support for their high end routers after 90 day....that is BS! Dont wast you money on this f'd up company!
#1078057
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