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Bought new router R6400 AC1750 had question about Guest Wireless Network. Called tech support 3 times jumped through many hoops finally got put on hold, told tech would be on shortly then message comes on that it will be a 45 to 60 minute wait. Then disconnected. Never...
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#1085257
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My son gave me an old router that was used at his job. I called Netgear for support. The woman helping said that I would have to pay for support since the two year support clause had expired. First she said it would cost $250. I said no. Then she said $180. I said no....
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#1078931
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I had a bad experience yesterday with Netgear customer support. I was trying to replace a rented Comcast cable modem with an Arris cable modem that I purchased. The Arris cable modem did not work with my Netgear wireless router, so I called Netgear for support. After a...
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1.0
I didn't like
  • Tries to charge to change settings
#1078463
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Netgear Technical Support Review

Netgear
#925534
1.1
Details
Netgear wifi router and modem C3000
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Modem Cmd3It Review

Netgear
#873039
Calling for customer support was horrible!!!! I wanted to get a gun go to India and shoot the rep helping me I was so frustrated!!!!! I was on the phone for 49 minutes before I could get her to understand the problem, then she tells me I have to pay to get help. From now on companies that outsource product support to India I'm boycotting!!!! I've had it!!!!
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Short Review on June 26, 2016

Netgear
#872439
Paid the 150 usd for support and they Ruined my computer. Computer useless. Customer service useless. They kept putting me on hold. Spent hours on phone with them. Not only am I out the time and money, I now need a new computer. Never buy Netgear again. Nightmare.
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Short Review on June 20, 2016

Netgear
#868722
1.2
Details
Completely disrespectful on the phone. They were going to make me pay $140 for "reconfiguring" my IP address. Linksys did it for free before. Watch out for your 90 days of "customer service" it will be expired when you need it...
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Netgear - Cant seem to get level 2 agent on phone for an RMA authorization
R8500 nighthawk x8 router is defective, 5.5 months old. Can get level 1 agent on phone but no one can get this mysterious level2 technician to authorize an RMA so I can get repaired or exchange. On hold since 0955am, now 1:05 pm. Told by level 1 agent it is registered...
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johnjohnson
johnjohnson

Neither could I!

1.9
I didn't like
  • Best buy washes hands after 15 days
  • Unable to get level 2 tech to answer phone
  • Website makes you hunt for warranty info
#1071597
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Worked fine out of the box for a couple of months. Suddenly, a weird "pink haze" appeared on one camera located in front of my house. It started periodically, lasting maybe an hour or two. Eventually the pink haze didn't go away, so I figured the camera was bad. I went...
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2.2
I liked
  • I liked the product when it worked
I didn't like
  • Customer service-tech support is foreign hard to understand
  • Trouble with english
  • Poor costumer services
#1045038
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to swindle customers into purchasing PC virus protection scams for 3 year 299.99, 5 year 349.99, lifetime 449.99 special care They compromise your PC, laptops and other devices by INTERCEPTING phone calls to Netgear's tech support, and worst part is allowed by Netgear!...
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Anonymous
Anonymous

The exact same thing when I called to reset my router password. Plus, they kept trying to overcome my negative response.

#1034528
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As other reviewers have said Netgear support sucks. Century Link was upgrading internet service in my neighborhood. They mailed me a modem/router but said my less than one year old Netgear one would work. I was unable to connect to internet after upgrade. Century Link...
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#1020929
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Here's how it works: 1. Your wifi router/modem stops working 2. You call your cable provider to troubleshoot 3. The cable provider tells you all is working fine on their end. You are directed to call Netgear to have them "troubleshoot" the router. 4. You call Netgear....
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I didn't like
  • Support
#1006885
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I will not buy another Net Gear item either. I have a Net Gear router and bought a Net Gear extender. I could not install the extender according to the direction, on my own, and called them. (I know I got a rep in India.) He helped me install it and told me I needed a...
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Anonymous
Rahredondo

The same thing happened to me. Very friendly tech, but used scare tactics and proposed additional cleanup for a price. I just called for help with router extender. I too will ...

#1006565
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the tech support people i tell you, they are ***. I payed 99 dollars for a service I don't need. my router stopped working when I plugged in a tablet into it in order to download a driver. So to try and get my system up and running I plugged my all in one desktop into...
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#992977
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