No concern, results, and, of all things support disconnected when they unable to achieve expected results. Support didn't seem to know what to do when ask a question. Five days attempting to work with a product for which the purchase was made to offer solutions for...Read more
- Very un-productive
I have tried calling re help with my router extender. I was on hold for appr 30 minutes, then was disconnected. I registered for their site, was able to post a question and get a reply (unfortunately didn't work), but when I went back to the Community, it wanted me to...Read more
I didn't like
- That i cant get in touch with anyone to answer my questions
Netgear - Arlo batteries
Battery doesn’t last long, Had TENERGY battery charger that shorted out. Bought another 8 Batteries and charger. Again doesn’t last long maybe 2 months?? Don’t know if it’s arlos problem or TENERGY. Just not happy.
Woodland Park, New Jersey
I'm on my second C6300, the first one began dropping WiFi about six months ago and was replaced. Now the replacement unit is doing the same thing. I've diligently looked for a solution on the Internet, but Netgear offers nothing--not even a response to these issues...Read more
They are terrible. They give you 6 months of free customer support (Which you never need to use because nothing ever goes wrong in the first 6 months) after the 6 months trial you have to pay $89 dollars if you want customer support for another 6 months!!!! That is...Read more
Do Not Buy Netgear products! I have the same issue, went through three different "support" persons, got case numbers. The second person told me to call back after my last attempt to flash the firmware. If it failed, they would replace the unit. It failed, I called...Read more
I didn't like
- Because you refuse to stand behind one of your products
Bought new router R6400 AC1750 had question about Guest Wireless Network. Called tech support 3 times jumped through many hoops finally got put on hold, told tech would be on shortly then message comes on that it will be a 45 to 60 minute wait. Then disconnected. Never...Read more
My son gave me an old router that was used at his job. I called Netgear for support. The woman helping said that I would have to pay for support since the two year support clause had expired. First she said it would cost $250. I said no. Then she said $180. I said no....Read more
I had a bad experience yesterday with Netgear customer support. I was trying to replace a rented Comcast cable modem with an Arris cable modem that I purchased. The Arris cable modem did not work with my Netgear wireless router, so I called Netgear for support. After a...Read more
I didn't like
- Tries to charge to change settings
Netgear - Technical Support Review
Thier customer service is aweful. No product support for their high end routers after 90 day....that is BS! Dont wast you money on this f'd up company!
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