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Here's how it works: 1. Your wifi router/modem stops working 2. You call your cable provider to troubleshoot 3. The cable provider tells you all is working fine on their end. You are directed to call Netgear to have them "troubleshoot" the router. 4. You call Netgear....
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I didn't like
  • Support
#1006885
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I will not buy another Net Gear item either. I have a Net Gear router and bought a Net Gear extender. I could not install the extender according to the direction, on my own, and called them. (I know I got a rep in India.) He helped me install it and told me I needed a...
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Anonymous
Rahredondo

The same thing happened to me. Very friendly tech, but used scare tactics and proposed additional cleanup for a price. I just called for help with router extender. I too will ...

#1006565
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the tech support people i tell you, they are ***. I payed 99 dollars for a service I don't need. my router stopped working when I plugged in a tablet into it in order to download a driver. So to try and get my system up and running I plugged my all in one desktop into...
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#992977
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Modem Cmd3It Review

Netgear
#873039
Calling for customer support was horrible!!!! I wanted to get a gun go to India and shoot the rep helping me I was so frustrated!!!!! I was on the phone for 49 minutes before I could get her to understand the problem, then she tells me I have to pay to get help. From now on companies that outsource product support to India I'm boycotting!!!! I've had it!!!!
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Short Review on June 26, 2016

Netgear
#872439
Paid the 150 usd for support and they Ruined my computer. Computer useless. Customer service useless. They kept putting me on hold. Spent hours on phone with them. Not only am I out the time and money, I now need a new computer. Never buy Netgear again. Nightmare.
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Short Review on June 20, 2016

Netgear
#868722
1.2
Details
Completely disrespectful on the phone. They were going to make me pay $140 for "reconfiguring" my IP address. Linksys did it for free before. Watch out for your 90 days of "customer service" it will be expired when you need it...
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Usability
Value for money
Warranty
Website

Short Review on May 12, 2016

Netgear
#846623
2.5
Details
Network works fine for mobile. But on my computer, it's disabled but still shows that the network has no problems.
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Product or Service Quality
Style and Design
Usability
Website
I bought a new Netgear router today and tried to register it. While registering the router the site locked up my computer when I typed the password and could not erase or change it. I called Netgear's customer service and the person was not American and could not speak...
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#992247
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These guys are the most twatty *** idiots you will ever interact with. He refuses to just *** ANSWER MY QUESTION, asking for a ton of details about my device, where I live, etc. Avoid these products like the plague, the customer support is awful, if your product is...
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1.6
I didn't like
  • Horrid customer service
  • Technical support
  • Customer service
#990155
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Instead of taking the VMS3530 product out of the market, knowing it had many flaws and complaints, Netgear kept selling it in stores like Fry's. In addition instead of fixing the known issues, such as firmware leak, which is reducing the battery life, Netgear put in a...
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2.3
I didn't like
  • Did not like their lack of product discloser
#985401
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I am a computer professional (over 40 years) who has installed video, network and computer systems. I've worked with tech support at hundreds of companies. NEVER have I've encountered such inept support as that of Netgear. I purchased a 4 camera Arlo Pro system and one...
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2.3
#984808
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Wow, in 16 years of dealing with routers, modems, networking products and the company's that make them and are supposed to stand by them with customer service and technical support I can say I HAVE NEVER HAD SUCH A NEGATIVE EXPERIENCE than the one I received with...
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johnjohnson
johnjohnson

Spent $700 on a Nighthawk X10 R9000. Keeps dropping wi-fi and they refuse to replace. It is a known and common problem with this model. $700!!

johnjohnson
johnjohnson

Horrible company!

1.0
I didn't like
  • Horrid customer service
#971805
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Last night i received a n300 wifi extender from Netgear. I called your TERRIBLE CUSTOMER SUPPORT when it would not link with my router. Estimated wait time was 14 minutes, I waited for 38 minutes before speaking to a human. When Phillipe failed to diagnose the issue...
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#970644
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Bought new Netgear AC1750 dual bacd router 26 Nov 16. Installed it morning 27 Nov, it worked until about 4PM then stopped. Call tech support at 1-800-280-0640, was told I would get a call back. Got call told "David" problem. He was from India and difficult to...
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I didn't like
  • Poor product and no support without a price tag
#962865
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