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I'm on my second C6300, the first one began dropping WiFi about six months ago and was replaced. Now the replacement unit is doing the same thing. I've diligently looked for a solution on the Internet, but Netgear offers nothing--not even a response to these issues...
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2.3
I liked
  • Pro
  • Product when it works
I didn't like
  • Horrid customer service
#1115310
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They are terrible. They give you 6 months of free customer support (Which you never need to use because nothing ever goes wrong in the first 6 months) after the 6 months trial you have to pay $89 dollars if you want customer support for another 6 months!!!! That is...
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1.0
#1110625
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Do Not Buy Netgear products! I have the same issue, went through three different "support" persons, got case numbers. The second person told me to call back after my last attempt to flash the firmware. If it failed, they would replace the unit. It failed, I called...
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Anonymous
Smitty

Stop calling and start writing.Uniface demand letter , polite and informative. State clearly the place of purchase, price paid, nature of the issues, remedies attempted to thi...

1.4
I didn't like
  • Because you refuse to stand behind one of your products
#1101577
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Netgear - Technical Support Review

Netgear
#1078057
Thier customer service is aweful. No product support for their high end routers after 90 day....that is BS! Dont wast you money on this f'd up company!
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Netgear Technical Support Review

Netgear
#1034221
1.0
Details
I just bought my netgear try get it running in the touch of techical supports wants to charge me for it I will never buy Netgear again I have Alero cameras and a modem from them and I'm taking everything back I will never use them for anything. .. to anyone that wants to buy Netgear I suggest use anyone else but them
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Style and Design

Short Review on January 03, 2017

Netgear
#984430
1.0
Details
They wanter to charge me 150 dollars to help with the router extender i purchased the router and extender are not cheap items
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Netgear Technical Support Review

Netgear
#925534
1.1
Details
Netgear wifi router and modem C3000
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Bought new router R6400 AC1750 had question about Guest Wireless Network. Called tech support 3 times jumped through many hoops finally got put on hold, told tech would be on shortly then message comes on that it will be a 45 to 60 minute wait. Then disconnected. Never...
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#1085257
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My son gave me an old router that was used at his job. I called Netgear for support. The woman helping said that I would have to pay for support since the two year support clause had expired. First she said it would cost $250. I said no. Then she said $180. I said no....
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#1078931
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I had a bad experience yesterday with Netgear customer support. I was trying to replace a rented Comcast cable modem with an Arris cable modem that I purchased. The Arris cable modem did not work with my Netgear wireless router, so I called Netgear for support. After a...
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1.0
I didn't like
  • Tries to charge to change settings
#1078463
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Netgear - Cant seem to get level 2 agent on phone for an RMA authorization
R8500 nighthawk x8 router is defective, 5.5 months old. Can get level 1 agent on phone but no one can get this mysterious level2 technician to authorize an RMA so I can get repaired or exchange. On hold since 0955am, now 1:05 pm. Told by level 1 agent it is registered...
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johnjohnson
johnjohnson

Neither could I!

1.9
I didn't like
  • Website makes you hunt for warranty info
  • Best buy washes hands after 15 days
  • Unable to get level 2 tech to answer phone
#1071597
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Worked fine out of the box for a couple of months. Suddenly, a weird "pink haze" appeared on one camera located in front of my house. It started periodically, lasting maybe an hour or two. Eventually the pink haze didn't go away, so I figured the camera was bad. I went...
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2.2
I liked
  • I liked the product when it worked
I didn't like
  • Trouble with english
  • Poor costumer services
  • Customer service-tech support is foreign hard to understand
#1045038
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to swindle customers into purchasing PC virus protection scams for 3 year 299.99, 5 year 349.99, lifetime 449.99 special care They compromise your PC, laptops and other devices by INTERCEPTING phone calls to Netgear's tech support, and worst part is allowed by Netgear!...
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#1034528
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As other reviewers have said Netgear support sucks. Century Link was upgrading internet service in my neighborhood. They mailed me a modem/router but said my less than one year old Netgear one would work. I was unable to connect to internet after upgrade. Century Link...
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#1020929
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