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Netgear - Arlo cameras are NOT true Cloud Compatible and do not work together
Netgear - Arlo cameras are NOT true Cloud Compatible and do not work together
I spent over $1300 on Arlo Pro and Q cameras after their marketing and advertisement suggested Cloud Capabilities and the way they lay out their products also suggests that the cameras all operate under the same system. Came home and attempted to setup the system and...
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1.7
I didn't like
  • Lack of compatibility
  • False advertising
#1147777
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I called Netgear after my cable service suggested my router might be an issue and suggested I call them. Little did I know that I would be transferred to a call center in India, trying to strong arm me into buying a "protection plan". They insisted they had to take...
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#1131150
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Recently changed my modem with my isp provider. The provider did not tell me that only one connection on the back of the modem will work. I had my comp hooked up to 1 connection and my netgear router to another. I could not get the netgear router to connect to wifi...
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1.3
I didn't like
  • Tries to charge to change settings
#1130742
Reply to reviews
Netgear - Arlo batteries
1/1

Netgear - Arlo batteries

Netgear
#1121266
2.2
Details
Battery doesn’t last long, Had TENERGY battery charger that shorted out. Bought another 8 Batteries and charger. Again doesn’t last long maybe 2 months?? Don’t know if it’s arlos problem or TENERGY. Just not happy.
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
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Value for money
Warranty
Website

Netgear - Technical Support Review

Netgear
#1078057
Thier customer service is aweful. No product support for their high end routers after 90 day....that is BS! Dont wast you money on this f'd up company!
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Netgear Technical Support Review

Netgear
#1034221
1.0
Details
I just bought my netgear try get it running in the touch of techical supports wants to charge me for it I will never buy Netgear again I have Alero cameras and a modem from them and I'm taking everything back I will never use them for anything. .. to anyone that wants to buy Netgear I suggest use anyone else but them
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Style and Design

Short Review on January 03, 2017

Netgear
#984430
1.0
Details
They wanter to charge me 150 dollars to help with the router extender i purchased the router and extender are not cheap items
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Bought WiFi High Speed DSL AC1600 Model D6400 on 6/5/17. It died 11/9/17. Waaaay too hard to find warranty info on their website! Length of warranty?? Who knows. Can't get a phone number from their website either. Had to do google search to find a phone number for...
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1.0
I didn't like
  • Website
  • Warranty
  • No phone number
#1130154
Reply to reviews
Terrible product. 2 out of 3 cameras went bad after a week. Rcv'd 2 replacements then 1 of them went bad. Difficult to reach good customer service or tech support. I have spent hrs. on phone, chat and re-installation. Calling the CA. tech support no. only gets me to...
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1.6
I didn't like
  • Product quality or service
  • Offshore support
#1128377
Reply to reviews
No concern, results, and, of all things support disconnected when they unable to achieve expected results. Support didn't seem to know what to do when ask a question. Five days attempting to work with a product for which the purchase was made to offer solutions for...
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1.0
I liked
  • Very un-productive
#1126688
Reply to reviews
I have tried calling re help with my router extender. I was on hold for appr 30 minutes, then was disconnected. I registered for their site, was able to post a question and get a reply (unfortunately didn't work), but when I went back to the Community, it wanted me to...
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3.0
I didn't like
  • That i cant get in touch with anyone to answer my questions
#1121384
Reply to reviews
I'm on my second C6300, the first one began dropping WiFi about six months ago and was replaced. Now the replacement unit is doing the same thing. I've diligently looked for a solution on the Internet, but Netgear offers nothing--not even a response to these issues...
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2.3
I liked
  • Pro
  • Product when it works
I didn't like
  • Horrid customer service
#1115310
Reply to reviews
They are terrible. They give you 6 months of free customer support (Which you never need to use because nothing ever goes wrong in the first 6 months) after the 6 months trial you have to pay $89 dollars if you want customer support for another 6 months!!!! That is...
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1.0
#1110625
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Do Not Buy Netgear products! I have the same issue, went through three different "support" persons, got case numbers. The second person told me to call back after my last attempt to flash the firmware. If it failed, they would replace the unit. It failed, I called...
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Anonymous
Smitty

Stop calling and start writing.Uniface demand letter , polite and informative. State clearly the place of purchase, price paid, nature of the issues, remedies attempted to thi...

1.4
I didn't like
  • Because you refuse to stand behind one of your products
#1101577
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